• Revision History
• Purpose
• What is the PAXSTORE?
• Can the E500 download applications from the PAXSTORE?
• Can the E500 download applications from BroadPOS?
• What software comes loaded on the E500 when it is delivered from the factory?
• What is PDM?
• What is PAXInject Proxy?
• Does the E500 support Bluetooth communication and peripherals?
• How do I turn the E500 on and off? factory?
• Is the E500 available in other colors?
• Will the E500 operate, both the Android tablet and the Q20, if the power plug is removed? How long would it operate?
• How do I check the battery level on the E500?
• The terminal battery is dead. Can I still use the terminal?
• Does the E500 support front and rear cameras?
• What is the screen resolution? Can I change the screen resolution?
• How do you change the volume on an E500?
• How are the communication ports, like the cash drawer, configured on the E500?
• Why is there an audio jack port?
• What size is the thermal paper roll?
• What type of maintenance, if any, needs to be performed on the E500 printer?
• How can I tell if the E500 needs to have a new paper roll installed?
• The printer paper comes out, but nothing is printing. What should I do?
• How should the E500 be cleaned? What cleaner should be used?
• How are SIM cards installed? How are they configured?
• What is the maximum size MicroSD card supported by the E500?
• What are the dimensions of an E500 box?
• How much does an E500 box weigh?
• How many terminals can fit on a single pallet? By air? By boat?
• Why can’t I download applications from BroadPOS to the E500?
• When I try to login in using the PAXSTORE client on the terminal, the following error message displays: Login failed, terminal (SN:nnnnnnnnnn) not registered. What is wrong?
• My terminal froze up. How do I reset the terminal?
• Can I use my E500 as a secure hot spot?
• How is the display brightness adjusted?
• The display is very dark. How can I brighten the display?
• The screen times out and goes dark too soon. How do I adjust the display timeout?
• The volume is too low. I can’t hear anything. How can I adjust the volume?
• Should I keep the terminal plugged into the power supply during use?
• How long can the E500 run on battery before the battery is dead?
• What is the E500 battery life? How many recharge cycles can be performed before the battery must be replaced?5555
• When should I replace the battery?
• Can I use the E500 outside?
• Can I apply an overlay to the E500?
• The terminal is not able to connect to the internet.
• The terminal has intermitted Wi-Fi connectivity.
• Why can’t I load my application onto the E500?
• How can I secure the E500?

PAX E500 SmartPOS Installation Manual

Revision History
Date
Version
Description of Change
Oct. 4, 2017
0.1
Initial draft of document.
Oct. 4, 2017
0.1
Update instructions for inserting an EMV card into the EMV Card Reader in the Hybrid Card Reader section.

Add additional detail to uses of LAN A, LAN B, Cash Drawer, HDMI, and Audio Jack ports in the Terminal Ports section.
Nov. 9, 2017
0.3
Add Packaging section that includes information about labels with part numbers and serial numbers for E500 and Q20 on outside of terminal box. Includes information about the availability of another box that may be purchased for returning the unit to PAX for service.
Nov. 20, 2017
0.4
Change the amount of time to hold the power button down to turn the unit on or off from two seconds to three seconds.

Change the SAM Cover to SIM Cover.

Add that T-Mobile and AT&T SIM cards do not need to be configured.
Oct. 2, 2018
0.5
Add that the K-Slot is not metal reinforced.

Update the address for PAX Customer Support.
1.0
Initial release.
Introduction
The PAX™ E500 is a next generation electronic cash register solution with an integrated Q20 customerfacing payment module. Its all-in-one housing unit combines a tablet, printer, PED, and ports. The modular design provides a seamless user experience using the PayDroid payment application which is based on Android.
The PAX E500 Installation Manual includes information about:
  • Terminal packaging
  • What is included in the box
  • Product description
  • Terminal ports
  • Removing and replacing the back cover plate
  • Where to place the device
  • Loading paper
  • Connecting power
  • Terminal communications
  • Hybrid card reader
  • Replacing the battery
  • Installing a cable lock
  • Cleaning the device
  • Turning the E500 on and off
Packaging
Before you remove the terminal from the box, please note there are labels with the part number and serial number of the E500 and the Q20 on the outside of the box.

Note: Part number and serial number labels for the E500 and the Q20 are also affixed to the underside of the unit. You can retain the original box in case the unit needs to be shipped to PAX for service or, alternatively, you can purchase a box specially designed for return shipping to PAX, if required.
  • 1 - PAX™ E500 with Integrated Q20 Customer-Facing Payment Module
  • 1 - AC Power Adapter (PN 200310110000135)
  • AC Power Cord (PN 200311020000023)
  • 1 - Thermal Paper Roll
Note: Product images shown may be different than actual product received.
Product Description
Front
Printer Buttons
Back
Left Side
Underside
Terminal Ports
At the back of the E500, ports enable the terminal to add peripherals such as PIN pads, check readers, contactless readers, other external devices, to enable local terminal downloads and communications, and to provide power. The ports are labeled and color-coded.
The following connectors are available on the back of the E500:
  • Cash Drawer (RJ11, 24V) – Used to connect to the cash drawer
  • RS232 (RJ45) – Used to connect an external POS device or check reader
  • LAN A – Used for bi-directional Ethernet connections using DSL or Cable
  • LAN B – Used for bi-directional Ethernet connections using DSL or Cable
  • USB-Host – Type A
  • HDMI (1.4 Type A) – Used to connect to HD TV or display. Supports 720P or above
  • USB-OTG (Micro-B) - Used for local terminal downloads or external peripherals
  • Audio Jack – Supports the microphone
  • AC Power - Used to connect AC power supply to the terminal
There is an additional USB-Host 2.0 port on the right side of the terminal, as shown below:
Back Cover Plate
There is an additional USB-Host 2.0 port on the right side of the terminal, as shown below:
  1. Grasp the plastic tabs on both sides of the lower edge of the cover plate with your thumbs.
  2. Pull up until the cover plate releases.
    Note: If you cannot remove the cover plate with your hands, use a flat head screwdriver to release the lower edge of the cover plate.
  3. Slide the cover plate, releasing the three upper plastic tabs at the top of the cover, and remove the cover plate.
Replace Back Cover Plate
  1. Ensure the cables are properly dressed through the cable retention openings on the back of the E500.
  2. Align the three plastic tabs at the top of the cover plate into the slots on the terminal.
  3. Align the sides of the cover plate and push until the cover plate snaps into place.
Terminal Location
Locate the terminal on a counter top, desktop or table top. Keep the terminal away from direct sunlight, excessive dust, moisture, and heat. Avoid locating the terminal near electrical devices that might introduce interference such as microwave ovens and blow dryers.
Paper
Load Paper
  1. To open the paper holder, press the large button to the right of the paper holder door, as shown below:
    At the back of the open paper holder, there is a diagram that shows the proper way to insert the paper.
    Note: The paper width and diameter are 80mm.
  2. Place the paper roll inside the paper holder with the paper feeding from the top of the paper roll.
  3. Pull out approximately 5 inches of paper and close the lid.
  4. Firmly press the door closed until it snaps in place. The terminal automatically cuts the excess paper.
    Note: When the paper holder is open, the Paper-Out button lights orange and the Error button flashes red.
Advance Paper
  1. Press the white and gray advance paper button located to the left of the paper holder, as shown below:
    The paper will advance approximately 1/3” with each push of the button.
    Note: The terminal must be connected to power to use the advance paper button. The button will not work when the E500 is battery powered.
Tear Paper
When connected to power, the E500 automatically cuts excess paper when the paper holder is closed. However, if the E500 is running on battery power, you can tear the paper by hand.
  1. Tilt the paper toward the bottom of the terminal at about a 45-degree angle.
  2. Pull the paper from the left or right across the tear off bar inside the terminal.
AC Power Connection
The terminal uses a two-piece AC power supply and cord. It is highly recommended to use surge protection and a UPS backup power supply with battery backup.
To apply power:
  1. Connect the two-piece power supply and power cable together.
  2. Plug the round power connector with the semi-circle plug into the terminal power port.
    WARNING:
    DO NOT connect the other end to the AC power source until all the other cables are connected first. Plugging in the AC power cord to the power source before the other cables are installed may result in damage to the terminal or connected devices.
  3. Route the power cord through the cable retention slot located at the bottom of the terminal.
    WARNING:
    DO NOT disconnect the power supply while applications are being downloaded to the terminal. The applications could be downloaded improperly or the Flash memory could be damaged.
Terminal Communications
The E500 supports the following types of communication:
  • Ethernet LAN
  • Serial Port RS232
  • USB
  • GSM/GPRS
  • WDCMA
  • TD-SCDMA
  • 4G FDD-LTE & TD-LTE
  • Wi-Fi 802.11 b/g/n
  • Bluetooth BLE 4.0
  • PSTN Dial Modem (optional with EM100 external module)
Wi-Fi Service
The terminal Wi-Fi capability allows the terminal to connect to a wireless network allowing the flexibility to locate the terminal almost anywhere within the wireless network coverage area. Using wireless communications allows the terminal to send and receive transaction information quickly resulting in fast transaction times.
To setup wireless communications, configure the terminal Wi-Fi parameters to the Wi-Fi network settings.
Note: The SSID wireless access point name and wireless security password is case sensitive and must exactly match the Wi-Fi network settings. Also, be sure to set Wi-Fi as the Main or Back up communication method according to your installation needs.
LAN Ports
Using Ethernet communications allows the terminal to send and receive transaction information quickly resulting in fast transaction times. The LAN port is used for Ethernet connections using DSL or Cable.
To connect to an internal LAN port:
  1. Connect an Ethernet cable with an RJ45 connector into the LAN A or LAN B port on the back of the E500.
  2. Route the Ethernet cable through the cable retention slot on the bottom of the terminal.
    Note: Set Wi-Fi as the Main or Back up communication method according to your installation needs.
Dual-SIM Feature
The dual-SIM E500 holds two SIM cards, providing a failover using two separate wireless carriers. If your E500 is equipped with SIM cards from different wireless carriers and your coverage under the first wireless carrier were to fail, the E500 would automatically switch over to your second carrier, preventing a loss of coverage.
You can set up a priority list, similar to the example below, where the E500 will continue to attempt to use the higher priority communication type until it fails. At that point, the E500 will failover to the next available one on your priority list.
  1. Ethernet LAN
  2. Wi-Fi
  3. Wireless SIM1
  4. Wireless SIM 2
  5. PSTN Dial Modem (using optional EM100)
Install SIM or Micro SD Card (If Equipped)
To install a SIM card or Micro SD card:
  1. Using a flat head screwdriver, loosen the captive screw from the SIM cover on the back of the E500.
  2. Remove the SIM cover.
  3. Insert the card.
  4. Align the card, as shown in the drawing and insert firmly into slot.
  5. Align the two plastic tabs on the cover plate into the slots on the terminal.
  6. Push the cover plate into place.
  7. Tighten the captive screw on the cover plate.
Note: T-Mobile and AT&T SIM cards do not need to be configured.
Hybrid Card Reader
The Q20 on the consumer-facing side of the E500 includes a reader can be used as an EMV Card Reader and a NFC/Contactless Card Reader.
Magnetic Stripe Reader
To use the Magnetic Stripe Reader, insert the Magnetic Stripe card into the card reader slot located on the top of the Q20. The terminal reads the information from the magnetic stripe card when the magnetic stripe is inserted into the card slot.
EMV Card Reader
To use the EMV Card Reader, insert the EMV Card with the front of the card facing you and the chip down into the card slot located on the top of the Q20. Leave the card inserted until the terminal provides a message to remove the card.
NFC/Contactless Card Reader
To use the NFC/Contactless Card Reader, tap the NFC/Contactless card to the Q20 screen when prompted. The terminal uses an antenna device that detects and retrieves information from the card.
Replacing Battery (If Required)
To replace the battery:
  1. Carefully position the E500 so you have access to the bottom of the unit.
  2. Using a slot head screwdriver, loosen the captive screw.
  3. Remove the battery cover.
  4. Gently roll the battery out of its storage compartment.
  5. Carefully separate the white connector from its socket and pull the connector straight up from the socket to remove.
    Important: Do not pull the battery by its wires when you are removing it. The connector or battery may be damaged.
  6. Insert the replacement battery into the battery compartment.
    Note: The white plastic arrow slots on the battery connector, as shown below, must face toward you when you insert it into the battery port.
  7. Firmly seat the white battery connector into its socket.
  8. Insert the two tabs on the battery cover plate and slide the cover plate into place.
  9. Tighten the captive screw on the cover plate.
Cable Lock (If Required)
To install a cable lock:
  1. Insert a customer-provided cable lock into the K-Slot® on the terminal.
  2. Loop the cable around a permanent object and secure in place.
Note: The K-Slot is not metal reinforced.
Cleaning the Device
WARNING:
DO NOT use industrial strength or abrasive cleaner as it may damage or scratch the screen.
  • Do not immerse device in water (or liquid).
  • Do not spray water or cleaner into EMV Card Reader or ports.
  • To clean screen, apply distilled water or mild glass cleaner onto a soft, lint-free cloth and gently wipe terminal screen.
  • To clean terminal, apply distilled water or plastic-safe cleaner onto a soft, lint-free cloth and gently wipe terminal.
Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures.
Basic Operation Instructions
Power ON
Press and hold the ON/OFF button for three seconds until the screen display lights up and the terminal successfully turns on.
Note: The ON/OFF button is lit when the power is on.
Power OFF
Press and hold the ON/OFF button for three seconds. The following E500 screen displays:
Select Power off. The screen display goes dark and the terminal turns off.
Note: The ON/OFF button is lit when the power is on.
Congratulations. You are now ready to use your terminal.

PAX E500 SmartPOS
FAQs & Troubleshooting Guide

Revision History
Date
Version
Description of Change
Nov. 20, 2017
0.1
1. Initial draft.
Nov. 21, 2017
0.2
1. Regroup PAXSTORE-related FAQs.

2. Add clarification that PDM is not loaded, but rather a system application that is included with the platform.

3. Add PDM FAQ.

4. Add PaxInject,Proxy FAQ.
Dec. 12, 2017
0.3
1. Add box dimension, weight, and pallet FAQs.
Sep. 7, 2018
0.4
1. Combine FAQs and Troubleshooting Guide into one document.

2. Update image of E500 on cover.

3. Add paper roll length.

4. Add explanation of how the audio jack port is used. Add an image that shows the location of the audio jack.

5. Add description and image of Paper Out indicator light. Explain that the color of the paper roll changes as it nears the end of the roll.

6. Add K-Slot® information and image. Clarify that the slot is not reinforced with metal.

7. Add disclaimer for use of E500 as a hot spot.

8. Explain that overlays are not permitted per PCI PED requirements.

9. Add that the E500 should not be used outdoors.

10. Remove 4-hour battery statement.11. Update length of battery use information.
1.0
1. Initial release.
Purpose
This document provides frequently asked questions and answers and troubleshooting information for the PAX E500 terminal.
FAQs and Troubleshooting Questions
This document provides frequently asked questions and answers and troubleshooting information for the PAX E500 terminal.
What is the PAXSTORE?
The PAXSTORE is an online marketplace for terminal applications and provides terminal management solutions. The PAXSTORE connects merchants and their PAX terminals with the opportunity to purchase and download applications.  It also provides application developers a way to upload applications to be available online.  It also supports terminal management with download control and parameter configuration.
Can the E500 download applications from the PAXSTORE?
Yes, the E500 uses the PAXSTORE client application installed on the E500 terminal to access the PAXSTORE.  It will display available applications on the PAXSTORE for download and supports applications configured to be pushed from the PAXSTORE which may or may not be displayed on the store.
Can the E500 download applications from BroadPOS?
Currently the E500 does not support terminal application downloads from BroadPOS.
What software comes loaded on the E500 when it is delivered from the factory?
PAXSTORE and PAXInject Proxy applications are loaded on the E500. PDM, a system application that is included with the platform software, is also loaded.
What is PDM?
PDM stands for Payment Device Management. It displays software and hardware information and helps customers manage their terminals. It displays external device information and facilitates remote updates, local updates, key downloads, PPN authorization, and interface support. In the case of the E500, PDM provides information about the state of the USB connection between the E500 and the Q20.
What is PAXInject Proxy?
The PAXInject Proxy is an application developed by PAX for Android terminals. It comes loaded on the E500. The utility is used for manually loading keys.
Does the E500 support Bluetooth communication and peripherals?
The E500 supports Android Bluetooth communications and standard Android type Bluetooth protocol. Application developers can code to the Android type Bluetooth format.
How do I turn the E500 on and off?
On the lower right side of the E500, there is a power button.
E500 Power Button
  • Press and hold the button for 3 seconds and the E500 will turn on.
  • To turn the E500 off, press and hold the button for 3 seconds and then select Power off on the E500 screen.
Powering Off the E500
  • For a mandatory shutdown, press and hold the button for 10 seconds.
Is the E500 available in other colors?
The standard color for the E500 is white. Custom color plastics are available for the E500 for an additional charge and minimum order quantity. As an example, PAX manufactures E500s with red custom plastics for Scholastic, Inc.
Will the E500 operate, both the Android tablet and the Q20, if the power plug is removed? How long would it operate?
If the power plug is removed, it will operate at least 30 minutes, but the RJ11 (cash drawer), USB, and HDMI would be unusable.
How do I check the battery level on the E500?
You can check the battery level within the Settings mode.  From the terminal idle screen, select Settings > Battery. The Battery screen displays the percentage of battery remaining and the approximate hours and minutes of battery power left. The screen also provides details about battery usage, such as what percentage of the battery has been used for screen display, and battery charging progress.
Checking E500 Battery Level
The terminal battery is dead. Can I still use the terminal?
The terminal must have a battery installed to function properly but can still be used as long as the power cable is connected and is powering the unit. The terminal should work and charge the battery at the same time.
Does the E500 support front and rear cameras?
Yes, E500 includes both a 2-megapixel front-fixed focal camera and a 5 megapixel rear auto zoom camera for 1D and 2D code scanning.
What is the screen resolution? Can I change the screen resolution?
The screen resolution for the 8” E500 screen is 1280 x 800 pixels. The screen resolution for the 4.3” Q20 screen is 480 x 272 pixels. The screen resolution for the E500 and the Q20 are fixed and cannot be changed.
How do you change the volume on an E500?
To raise or lower the volume on an E500, press the Volume Up and Volume Down buttons located on the right side of the E500, near the middle of the E500 display.
How are the communication ports, like the cash drawer, configured on the E500?
The communication ports on the E500 do not need to be configured. They are plug-and-play.
Why is there an audio jack port?
The audio jack port is included so that the hearing impaired can connect an assistive listening device to the terminal.
What size is the thermal paper roll?
The thermal paper roll is approximately 3” (80 mm) wide, has a 3” (80 mm) diameter, and is approximately 267 feet long. PAX Technology recommends purchasing additional paper rolls from an office supply store.
What type of maintenance, if any, needs to be performed on the E500 printer?
Clean the print head and paper roll confetti, if any, on a weekly basis.
How can I tell if the E500 needs to have a new paper roll installed?
The color of the paper roll changes when the paper roll is near its end. Also, when the yellow Paper Out indicator lights, a new paper roll needs to be installed.
The printer paper comes out, but nothing is printing. What should I do?
If the paper is coming out of the terminal but nothing is printed, this usually means the thermal paper is installed backwards and needs to be turned around. Open the paper door on the front of the terminal, remove the paper roll, reseat the paper so that the paper pulls from the top of the roll, then pull approximately 3” of paper out from the roll. Close the paper door and the excess paper will be automatically cut. Reprint the transaction and verify the transaction is printed on the receipt.
How should the E500 be cleaned? What cleaner should be used?
Use a dry cloth to wipe the E500 on a regular basis. PAX recommends cleaning the E500 every 2 to 3 days.
How are SIM cards installed? How are they configured?
Using a flat head screwdriver, loosen the captive screw from the SIM cover on the back of the E500. Remove the SIM cover and insert the card. Reinstall the cover plate. T-Mobile and AT&T SIM cards do not need to be configured.
What is the maximum size MicroSD card supported by the E500?
The E500 supports up to a 32GB MicroSD card.
What are the dimensions of an E500 box?
A single E500 box is approximately 42 cm x 26 cm by 27 cm.
How much does an E500 box weigh?
A single E500 box weighs approximately 5.06 kg.
How many terminals can fit on a single pallet? By air? By boat?
Using a standard pallet size of 100 cm x 100 cm as an example:
All large terminal orders will ship on pallets, whether they go by air or by boat. More terminals can fit on a pallet that is transported by boat, than by air, because they can stack the terminals higher and there are less weight restrictions than on air shipments.
  • By air, approximately 60-63 E500s could fit on a single pallet.
  • By boat, approximately 100-104 E500s could fit on a single pallet.
Why can’t I download applications from BroadPOS to the E500?
Currently the E500 does not support terminal application downloads from BroadPOS.
When I try to login in using the PAXSTORE client on the terminal, the following error message displays: Login failed, terminal (SN:nnnnnnnnnn) not registered. What is wrong?
This error message usually means that the terminal serial number has not yet been added to the PAXSTORE or that the serial number may require additional attention on the PAXSTORE. Please contact customer support to resolve this error message.
My terminal froze up. How do I reset the terminal?
  • To try to reboot the E500, press and hold the power button for 3 seconds.
    E500 Power Button
  • Select Reboot on the E500 screen.
    Rebooting the E500
If the reboot isn’t successful, perform a mandatory shutdown. Press and hold the power button for 10 seconds. Once the E500 has shut down, press and hold the power button for 3 seconds to restart the terminal.
Can I use my E500 as a secure hot spot?
The E500 ships without a browser installed. If you were to implement a hot spot, you would assume liability for its use.
How is the display brightness adjusted?
On the E500, the display brightness can be adjusted within the Settings mode. From the terminal idle screen, select Settings > Display > Brightness level. Move the slide to the right to brighten the display or to the left to darken the display.
Adjusting E500 Brightness Level
There is also a selectable “Adaptive brightness” option which optimizes the brightness level based on available light.
On the Q20, from the TM Main Menu, select System Config. Enter the password. Press Enter. Select Media > Brightness. Press the Up Arrow to brighten the display or the Down Arrow to darken the display.
The display is very dark. How can I brighten the display?
On the E500, the display brightness can be adjusted within the Settings mode. From the terminal idle screen, select Settings > Display > Brightness level. Move the slide to the right to brighten the display or to the left to darken the display.
Adjusting E500 Brightness Level
There is also a selectable “Adaptive brightness” option which optimizes the brightness level based on available light.
To adjust the Q20 screen brightness, from the TM Main Menu, select System Config. Enter the password. Press Enter. Select Media > Brightness. Press the Up Arrow to brighten the display or the Down Arrow to darken the display.
The screen times out and goes dark too soon. How do I adjust the display timeout?
The display time out sleep mode can be adjusted to change the amount of time the display stays on after no activity. The display time out mode can be adjusted within the Settings mode. From the terminal idle screen, select Settings > Device > Display > Sleep. Select one of the displayed options: 15 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, 30 minutes, or Never, or select Cancel to exit without any changes. Your selected Sleep setting displays.
The volume is too low. I can’t hear anything. How can I adjust the volume?
To change the volume, press the Volume Up or Volume Down buttons located on the right side of the E500, near the middle of the E500 display.
Should I keep the terminal plugged into the power supply during use?
Yes, leave the power cord plugged into an AC power source for full functionality. If the E500 is not plugged in, the printer, RJ11 (cash drawer), USB, and HDMI would be unusable.
How long can the E500 run on battery before the battery is dead?
The E500 can run continuous transactions for approximately 30 minutes before the battery needs to be recharged.
What is the E500 battery life? How many recharge cycles can be performed before the battery must be replaced?
The battery can be recharged more than 300 times before it should be replaced.
When should I replace the battery?
You should replace the battery when it can only be recharged to 30% of its original power. Do not wait to replace it until it only recharges to 15 or 20 % of its original power.
Can I use the E500 outside?
No. Although the E500 has a hardened, water resistant design, it was not designed to be used as an outdoor terminal.
Can I apply an overlay to the E500?
No. In general, overlays are not supported by the PCI PED device approval program because of the potential for keypad tapping or hiding tamper evidence. They are considered an “additional security risk”.
The terminal is not able to connect to the internet.
If the terminal is not connecting to the internet, please review all the Wi-Fi settings in the terminal to match the Wi-Fi network. Another step is to turn off the power to the access point and the terminal for about 3 minutes and then turn back on the power. Wait approximately 2 minutes and then check the connection. Also, the SSID and the password are case sensitive so please be sure to check these. If all the settings are correct, verify that there is Wi-Fi coverage where the terminal is located. Try moving the terminal closer to the Wi-Fi access point to see if the terminal connects. If it connects when the terminal is relocated, then either another Wi-Fi access point needs to be added to the network or the existing access point needs to be relocated to support good Wi-Fi coverage for the terminal location.
The terminal has intermitted Wi-Fi connectivity.
If the terminal has intermitted Wi-Fi connectivity, verify the terminal has good Wi-Fi coverage. If the coverage is good in all places the terminal is used, then please check the Wi-Fi access point channel to see if it competes with other Wi-Fi access points nearby using the same channel. If there are other Wi-Fi access points nearby with the same channel, then changing to a channel not used by any of the nearby access points will help minimize dropped connections. If the coverage is not good, then try relocating the terminal or access point for better coverage. Another step is to turn off the power to the access point and the terminal for about 3 minutes and then turn back on the power. Also, check to see if power to the Wi-Fi access point is not interrupted. If the access point is using a switched power source, please consider a power source that is always on. Some equipment such as microwave ovens and curling irons can impact Wi-Fi coverage.
Why can’t I load my application onto the E500?
Verify that the application you are trying to load is signed. Unsigned applications cannot run on the Android tablet.
How can I secure the E500?
You have the option to use a cable lock to secure the terminal. Insert a customer-provided cable lock into the K-Slot® on the terminal and loop the cable around a permanent object to secure in place.
Note: The K-Slot is not metal reinforced.
*PAX Technology, Inc. is not responsible for the content, quality, accuracy or completeness of anyinformation or materials contained in on these pages. PAX Technology, Inc. does not endorse anycontent, viewpoints, products, or services contained on these pages and shall not be held liable forany losses caused by reliance on the accuracy, reliability or timeliness of such information. Anyperson or entity that relies on any information obtained from these pages does so at his/her ownrisk.

PAX E500 SmartPOS
Quick Setup Guide

Box Contents
  • 1 - PAX™ E500 with Integrated Q20 Customer-Facing Payment Module
  • 1 - AC Power Adapter (PN 200310110000135)
  • AC Power Cord (PN 200311020000023)
  • 1 - Thermal Paper Roll
Note: Product images shown may be different than actual product received.
Product Description
Front View
Back View
Side View
Left View
Underside
Terminal Ports
At the back of the E500, ports enable the terminal to addperipherals such as PIN pads, check readers, contactlessreaders, and other external devices, to enable local terminaldownloads and communications, and to provide power. Theports are labeled and color-coded.
The following connectors are available on the back of the E500:
  • Cash Drawer (RJ11, 24V) - Used to connect to the cash drawer
  • RS232 (RJ45) - Used to connect an external POS device orcheck reader
  • LAN A and LAN B - Used for bi-directional Ethernet connectionsusing DSL or Cable
  • USB-Host - Type A
  • HDMI (1.4 Type A) – Used to connect to HD TV or display
  • USB-OTG (Micro-B) - Used for local terminal downloads or external peripherals
  • Audio Jack – Supports the microphone
  • AC Power - Used to connect AC power supply to the terminal
Remove Back Cover Plate
  1. Grasp the plastic tabs on both sides of the lower edge of the cover plate with your thumbs.
  2. Pull up until the cover plate releases.
    Note: If you cannot remove the cover plate with your hands,use a flat head screwdriver to release the lower edge of thecover plate.
  3. Slide the cover plate, releasing the three upper plastic tabs atthe top of the cover, and remove the cover plate.
Terminal Location
Locate the terminal on a counter top, desktop or table top. Keep the terminal away from direct sunlight, excessive dust, moisture,and heat. Avoid locating the terminal near electrical devices that might introduce interference such as microwave ovens and blow dryers.
AC Power Connection
The E500 uses a two-piece AC power supply and cord. It is highly recommended to use surge protection and a UPS backup power supply with battery backup.
To apply power:
  1. Connect the two-piece power supply and power cable together.
  2. Plug the round power connector with the semi-circle plug into the terminal power port.
    WARNING:
    DO NOT connect the other end to the AC power source until allthe other cables are connected first. Plugging in the AC powercord to the power source before the other cables are installedmay result in damage to the terminal or connected devices.
  3. Route the power cord through the cable retention slot locatedat the bottom of the terminal.
  4. After all terminal cables are connected, plug the terminal ACpower cable to the power source.
    WARNING:
    DO NOT disconnect the power supply while applications are being downloaded to the terminal. The applications could be downloaded improperly or the Flash memory could be damaged.
Terminal Communications
The E500 supports the following types of communication:
  • Ethernet LAN
  • Serial Port RS232
  • USB
  • GSM/GPRS
  • WDCMA
  • TD-SCDMA
  • 4G FDD-LTE & TD-LTE
  • Wi-Fi 802.11 b/g/n
  • Bluetooth BLE 4.0
  • PSTN Dial Modem (optional with EM100 external module)
Hybrid Card Reader
The Q20 on the consumer-facing side of the E500 includes a reader can be used as an EMV Card Reader and aNFC/Contactless Card Reader.
Magnetic Stripe Reader
To use the Magnetic Stripe Reader, insert the Magnetic Stripecard into the card reader slot located on the top of the Q20.The terminal reads the information from the magnetic stripecard when the magnetic stripe is inserted into the card slot.
EMV Card Reader
To use the EMV Card Reader, insert the EMV Card with the front of the card facing you and the chip down into the card slot located on the top of the Q20. Leave the card inserted until the terminal provides a message to remove the card.
NFC/Contactless Card Reader
To use the NFC/Contactless Card Reader, tap the NFC/Contactless card to the Q20 screen when prompted.The terminal uses an antenna device that detects and retrieves information from the card.
Cleaning the Device
WARNING:
DO NOT use industrial strength or abrasive cleaner as it may damage or scratch the screen.
  • Do not immerse device in water (or liquid).
  • Do not spray water or cleaner into EMV Card Reader or ports.
  • To clean screen, apply distilled water or mild glass cleaner onto a soft, lint-free cloth and gently wipe terminal screen.
  • To clean terminal, apply distilled water or plastic-safe cleaner onto a soft, lint-free cloth and gently wipe terminal.
Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. In a domestic environment,this product may cause radio interference in which case the user may be required to take adequate measures.
Power ON
Press and hold the ON/OFF button for two seconds until thescreen display lights up and the terminal successfully turns on.(See page 1 for the location of the power button.)
Power OFF
Press and hold the ON/OFF button for two seconds. On the E500 screen, select Power off. (See page 1 for the location of the power button.) The E500 turns off.
Note: For more information on the E500, including paper loading,Wi-Fi service, LAN ports, the Dual-SIM feature, and installing a SIM card, a Micro SD card, or a cable lock, see the PAX E500 Installation Manual.
Version
Certification
Date
E500 WIFI
FCC
PASS
UL
2018.2
CE
2018.1
ROHS
2017.11
IC
2018.2
CCC
2018.2
E500 4G
FCC
PASS
UL
2018.2
CE
2017.12
ROHS
2017.11
PTCRB
2018.2
IC
2018.2
Q20
PBOC L1
PASS
PBOC L2
PASS
QPBOC L1
PASS
QPBOC L2
PASS
EMV L1
PASS
EMV CL L1
PASS
FCC
PASS
IC
PASS
AMEX
PASS
PCI v5.x
2017.12
UPTS 2.0
2017.11
EMV L2
2017.11
Paywave
2017.12
Paypass
2017.12
DPAS
2017.11
qUICS
2017.11
CE
2017.11
PAX Customer Support
For questions or help with the terminal installation please contact your service provider or PAX customer support.
PAX Technology Inc.
8880 Freedom Crossing Trail
Building 400
3rd Floor, Suite 300
Jacksonville, FL 32256